E-COMMERCE TERMS OF USE – “SPEEDO”

Effective Date: 19 JUNE 2026

1.        WHO WE ARE AND HOW TO CONTACT US

Welcome to speedo.com (the “Website”). This Website is owned and operated by Pentland Brands Germany GmbH (t/a “Speedo”), registered in the United Kingdom under company registration number 00227323 and have its registered office at Balanstr. 73, 81541 Munich, Germany. Our VAT number is DE347362491.

Our registered office address is provided for company and statutory purposes. If you have any general enquiries or customer
service matters, including in relation to an order you have placed, please
email us at kundenservice@speedo.com or use the Contact Us Form.

USE OF OUR WEBSITE

By accessing and using this Website, you agree to be bound by the Terms of Use so please read these terms carefully. If you do not agree with these Terms of Use, you must not use our Website. We recommend that you print a copy of these Terms of Use for future reference. Your use of the Website is also governed by Speedo Terms
of Sale, Privacy Policy and Cookie Policy which are incorporated herein by reference and as amended from time to time. The Website only sells products to individuals who can purchase with a credit/debit
card or other accepted payment methods as listed at checkout. If you are under eighteen (18), you may only use the Website with the express permission and supervision of a parent or guardian.

CHANGES TO THE TERMS

We may update these Terms of Use from time to time and will display the effective date of the revised terms at the top of the page. If you continue to use the Website after the effective date, you are deemed to have accepted the updated Terms of Use, except to the extent prohibited by applicable law. Every time you wish to use our Website, please check this page to ensure that you understand the terms that apply at that time.

CHANGES TO THE WEBSITE

We may update and change our Website, the design or the content on the site from time to time, to reflect changes to our products, our user’s needs and our business priorities. We will try to give you reasonable notice
of any major changes by posting a notice on the Website. Please
note that some content on the Website may be out of date at any given time, and we are under no obligation to update it.

2.        YOUR ACCOUNT

REGISTRATION

To access certain features on the Website, you will need to register an account. Please ensure that your details are true, accurate, current and complete in all respects. You must inform us immediately of any changes to your information.

KEEP YOUR ACCOUNT SAFE

Please ensure that you keep your
username, password, payment information and other login credentials secure and do not allow anyone else to use your account. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You must take all necessary steps to ensure access to your account remains confidential and secure and immediately inform us if you become aware of any unauthorised use of your account. You agree to accept responsibility for all activities that occur under your account or password. To the maximum extent allowed by applicable law, Speedo is not liable for any loss or activity as a result of your own actions and/or inactions from the unauthorised use of your account.

3.        OWNERSHIP OF CONTENT

OUR INTELLECTUAL PROPERTY RIGHTS IN THE WEBSITE
AND ITS CONTENT

Other than in relation to links to the
third-party websites, We or our licensors, are the owners or the licensee of all intellectual property rights in the Website and in the material published on it, including the design and content of the Website and all brand names and trademarks. All such rights are protected by copyright, trademark, patent and other laws and are reserved to us. Speedo reserves all rights not expressly described in
these Terms of Use. Nothing in these Terms of Use will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein. Without prejudice to the above, you acknowledge and agree that the trade names, logos, and other trademarks and service marks associated with Speedo are our property. Unless expressly
permitted, you are not permitted to use our intellectual property without our
prior written consent.

WHAT YOU CANNOT DO

By using our Website, you agree
not to:

·      do anything which will or might damage, interrupt or impair the functionality of the Website or its content or which imposes an unreasonable or disproportionately large load on the Website’s infrastructure;

·      obtain unauthorised access to the Website or any private or member account areas on the Website;

·      purchase products through the Website for resale, commercial use, or distribution;

·      do, cause or permit anything to be done that may infringe, damage or interfere with any of our intellectual property rights, our licensors or any third party;

·      disassemble or reverse-engineer any of the software making up a part of the Website;

·      engage in any other conduct that restricts or inhibits any other person from using or enjoying the Website;

·      probe, scan, or test the vulnerability of the system or network or to breach security or authentication measures without proper authorisation;

·      interfere with the Website in any way, including without limitation by engaging in unauthorised spidering, scraping or harvesting of content, contact or other personal information, using any other unauthorised automated means to compile information or flooding, spamming or
crashing the Website;

·      use, or attempt to use, any automated system, software, script, bot, crawler or other automated means to access, interact with, or make purchases through the Website, including (without limitation) tools designed to place multiple orders, bypass security measures, scrape data,
monitor stock levels or gain any unfair advantage during product launches or
promotions;

·      engage in any fraudulent, deceptive, or manipulative behaviour in connection with your use of the Website, including creating multiple accounts, using false or misleading information, or attempting to circumvent any technical controls, purchase limits, or account restrictions;

·      collect, store or use any information from or about another user;

·      do anything which is otherwise unlawful or which may cause any liability to us;

·      do anything that breaches any applicable local or international law or regulation; or

·      attempt to do any of the above.

Speedo may monitor activity on
the Website for security and fraud-prevention purposes. We reserve the right to refuse, block, or cancel any orders, restrict access to the Website, or suspend or close your account if we reasonably believe you have used automated tools, engaged in fraudulent activity, or otherwise violated this clause.

COMMENTS, FEEDBACK AND IDEAS

You understand  that any comments, feedback, or ideas that you send to us are provided on a non-confidential basis and you grant to Speedo a perpetual, worldwide license to use all comments, feedback and ideas you may share with us, without notice, compensation or acknowledgment to you, for any purposes whatsoever, including but not limited to developing, manufacturing and marketing products and services and creating, modifying or improving products and services.

This Website may include information and materials uploaded by other users of the site, including customer review sections. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not
represent our values or us. If you wish to complain about information and
materials uploaded by other users, please contact us. 

THIRD-PARTY LINKS

As a convenience to you, the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of
those linked websites or information you may obtain from them.

We have no control over the content of those websites or resources and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them. We will not be responsible for the privacy practices or content of such websites, nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

4.        IMPORTANT DISCLAIMERS 

DISCLAIMER OF WARRANTIES

This Website is provided by Speedo
on an “as is” and “as available” basis. Speedo makes no representation or
warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.

Speedo disclaims all warranties,
express or implied, including, but not limited to, implied warranties of title,
merchantability and fitness for purpose and non-infringement to the fullest
extent permissible by applicable law. Speedo does not warrant that this
Website, its servers, or e-mail by us are free of viruses or other harmful
components. We hope you enjoy and get the full benefit of the Website; however, we do not guarantee any results.  Speedo will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

INDEMNITIES

You agree to indemnify, defend and hold harmless Speedo, its directors, officers, employees, agents and affiliates from and against any claims, liabilities, damages, losses, costs and
expenses (including reasonable legal fees) arising out of or in connection
with:

(a)    your breach of these Terms of Use;

(b)    your misuse of the Website, including any fraudulent, abusive, or unlawful activity;

(c)    any content you submit or any interaction you have with the Website that infringes the rights of any third party or violates applicable law; or

(d)    your failure to safeguard your account credentials or prevent unauthorised access to your account.

This indemnity applies only to the extent that such losses or claims arise directly from your acts or omissions and does not apply where we have failed to exercise reasonable skill and care, where we are at fault, or where it would be unlawful for us to require you to provide indemnification.

LIMITATION OF LIABILITY

Nothing in these Terms of Use excludes or limits our liability for death or personal injury arising from our
negligence, or the negligence of our employees, subcontractors or agents, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English or any other applicable law.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are be set out in our Terms of Sale.

We provide our website for domestic and private use only. To the fullest extent permitted by law, we will
not be liable for any loss or damage, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, even if foreseeable,
arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

We will use reasonable skill and care in providing access to our site but do not guarantee that it will be uninterrupted, error-free, or secure. We do not accept any liability for any error, omission, interruption, defect, or delay in information provided on the Website,
other than to the extent that such liability arises as a direct result of our
failure to exercise reasonable skill and care.

We do not guarantee that our site will be free from bugs or viruses, and you should use your own virus protection
software.

In jurisdictions which restrict limitation clauses, the above limitations shall be applied to the greatest extent permitted by the relevant law in those jurisdictions. The above limitations do not in any way, exclude any liability we have where it would be unlawful to do so.

5.        SUSPENSION / TERMINATION

Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may terminate, suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons at any time and for any reason, without any liability to Speedo, subject to applicable law.

You are responsible for ensuring
that all persons who access our Website through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

These Terms of Use remain in effect after your account is terminated or you have stopped using the Website.

6.        DISPUTES AND CHOICE OF LAW / JURISDICTION

These Terms of Use, their subject
matter and their formation are governed by English law, subject to the application of any mandatory laws in the country in which you reside. We both agree to the exclusive jurisdiction of the courts of England and Wales to
settle any dispute or claim arising out of or in connection with these Terms of
Use or your use of the Website.

All claims should be brought within one (1) year after the claim arises, except to the extent a longer period is required by applicable law. Information regarding Alternative Dispute Resolution (ADR) is set out in our Terms of Sale.

7.        ELECTRONIC COMMUNICATIONS

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all
agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

8.        NO PARTNERSHIP, RIGHT TO ASSIGN, NO WAIVERS, SEVERABILITY

Except as otherwise expressly set
forth in these Terms of Use, no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created
by these Terms of Use.

You may not assign your rights
under these Terms of Use without our prior written consent. Any attempted
assignment without our consent will be null and void. Speedo may assign its
rights and duties under these Terms of Use to any party at any time without
notice to you, unless notice to you is required by applicable law, but this
will not affect your rights or our obligations under these Terms of Use.

Speedo’s failure to insist upon or enforce strict performance of these Terms of Use is not a waiver of any of
these Terms of Use or Speedo’s rights.

If any provision in these Terms of Use is held invalid or unenforceable, the remainder of these Terms of Use
shall continue to be enforceable.

E-COMMERCE TERMS OF SALE – “SPEEDO”

Effective Date: 19 June 2026

1.        APPLICABILITY

These Terms of Sale apply to all purchases of Speedo products made on the Website. By placing an order on the
Website, you agree to be legally bound by these Terms of Sale. Please read the
Terms of Sale carefully before purchasing any products on the Website. Your use of the Website is also governed by Speedo Terms of Use, Privacy Policy and Cookie Policy which
are incorporated herein by reference and as amended from time to time.

2.        PLACING ORDERS ON THE WEBSITE

ELIGIBILITY TO ORDER

To place an order on the Website,
you must be at least 18 years old or older, as required under applicable law,
or acting with parental or guardian consent where legally required. You are
strictly prohibited from purchasing any of the products on the Website for
resale. Speedo have the right to, without any limitation, restrict sales to
you, cancel your orders, and/or suspend or close your account at its
discretion. If we cancel an order because you are not eligible to order, it
will be without charge to you.

RESTRICTIONS ON LARGE ORDERS

We reserve the right to impose
limits on the number of units of any product that you may purchase in a single order or across multiple orders. This includes, without limitation, the right to restrict, refuse, or cancel orders that we believe, in our sole discretion:

·      involve the purchase of multiple units of the same product that exceed normal personal use;

·      form part of a pattern of repeated large orders;

·      indicate purchasing for resale, commercial use, or distribution; or

·      are otherwise inconsistent with these Terms of Sale.

If we cancel an order under this clause, we will refund any amounts you have already paid for the cancelled products. We may also, at our discretion, suspend or close your account if we reasonably believe you are attempting to purchase products for resale.

This clause does not affect your
statutory rights.

OUR CONTRACT WITH YOU

When you place an order to purchase a product on the Website, we will send you an email acknowledging receipt and containing details of the order, this represents an offer by you. The offer is accepted by us when we send you an email confirming that the products
are shipped to you (“Shipping Confirmation”). At the point when the Shipping Confirmation is sent to you, a contract containing these Terms of Sale comes into existence and is binding on you and us (“Contract”). Whilst we will do our best to fulfil your order once accepted, if we cannot fulfil your order, we will inform you of this in writing and the order will be cancelled with a
refund processed.  

OUR RIGHT TO REJECT OR CANCEL
A CONTRACT

Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

·      the product is not available / in stock;

·      your billing information is not correct or not verifiable;

·      your order is flagged by our security systems as an unusual order or an order susceptible to fraud;

·      you are under the legal age in your country;

·      we believe you are a reseller;

·      there was an error in the price displayed on the Website;

·      we could not deliver to the address provided by you;

·      due to an Event Outside Our Control (see below); or

·      in the event of misspellings or other errors or mistakes in the Website information.

FRAUD CHECK

When you place an order, we may
carry out verification checks before fulfilment, including address verification
and fraud screening. We use both automated and manual processes in line with the fraud prevention measures described in our Terms of Use, to identify unusual, suspicious or potentially fraudulent transactions. We reserve the right to cancel any order where reasonably suspect fraud or unauthorised activity, and any suspected fraud on the Website may be investigated and, where appropriate, reported to the relevant authorities and/or prosecuted.  

3.        PRICES AND PAYMENT

We accept a range of payment
methods, including major credit cards and debit cards, and alternative payment options made available at checkout from time to time.

PRICES AND CURRENCY

All prices displayed on the Website are inclusive of Value-Added Tax (VAT) or other sales tax as applicable, at the relevant rate (unless otherwise specified).  Prices shown on the Website do not include the costs of delivery, please see below further information on delivery costs.  The total price specified in the final checkout screen includes tax and delivery costs of your order. This total price will be in the Order Confirmation.

If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate which is beyond our control.

KLARNA

Speedo acts as an introducer and
not a lender for unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status. T&Cs apply. Klarna’s “Pay in 30 days” and “Pay in 3 instalments” are unregulated and not supervised by the FCA. Borrowing beyond your means could seriously affect your financial status, please ensure you can meet your repayment obligations before choosing a Klarna option.

SHOP PAY INSTALLMENTS

Shop Pay Installments offers
credit in partnership with Affirm as lender. Affirm provides unregulated
credit, subject to a credit check and minimum spend, which may vary. Terms
apply. UK residents only, 18 and over with a debit card. A deposit is required
at checkout. Missed payments could affect your financial status. You can find
out more here.

STORE CREDIT

Any credit will be valid for
three (3) months from the date of issue. Credit will show at checkout when
choosing your payment option. Credit can only be used on www.speedo.com.

PRICE CHANGES

The prices of products will be
displayed on the Website. Prices may change from time to time, but the changes will not affect any order which we have confirmed in an Order Confirmation.

We take reasonable care to keep
up to date on the Website but despite our efforts, some products may be
incorrectly priced. If a product’s correct price is lower than our stated price, we will charge the lower amount. If a product’s correct price is higher
than our stated price, we will at our discretion, either contact you and ask if
you want to continue with your purchase at the higher price or cancel your order and notify you of the cancellation.

TITLE TRANSFER

We will retain title in any product(s) until we have received full payment for such product(s), at which point the title will transfer to you.

4.        PRODUCT DESCRIPTION AND IMAGES

While we take reasonable care to
ensure that all product descriptions, images and specifications on the Website are accurate and up to date, they are provided for general information only. Due to differences in device display settings, lighting conditions and manufacturing processes, the colours and appearance of products may vary slightly from the images shown on the Website.

We do not guarantee that your
device’s display of any colour will be accurate. Any minor variations in
colour, material, dimensions or finish that do not materially affect the
quality or performance of the product will not constitute a defect or misdescription. This does not affect your statutory rights in relation to products that are faulty or not as described.

5.        DELIVERY OF THE PRODUCTS

DELIVERIES – WHEN AND WHERE

We will endeavour to deliver all
standard products ordered within 15 days of the date on your Order Confirmation and in any event, no later than 30 days after the date of your Order Confirmation (unless agreed otherwise). If your order has not arrived within the expected delivery period, please contact our Customer Services team using the Contact Us Form or
alternatively at kundenservice@speedo.com
and we will do our best to assist. We deliver Monday to Saturday. We do not
deliver on Sundays or on public holidays.

Delivery will be at the address
specified in your order. We will not be responsible for supplying the products
late or not supplying any part of them if this is caused by you giving us
incorrect delivery information.

Please see our Delivery Policy for further information on our delivery methods, locations and charges (if applicable).

RISK IN THE PRODUCTS

You are responsible for the
products, and the risk of loss or damage passes on to you, once they come into
your physical possession (or that of a person you nominate to receive them).

6.        RETURNS AND CANCELLATIONS

RETURNING YOUR ORDER

You may return new, unworn or
unused products within 30 days of the date on which the products were shipped to you. If you would like to exchange a product when delivered, you must return the goods for a full refund and re-order the product needed. This does not affect your statutory rights to withdraw or return faulty or misdescribed products.

You can only return Speedo products that have been purchased directly through this Website. Speedo products purchased at a retail store or from other third-party websites much be returned to the original store or site from which they were purchased.

Please return items unused and, where possible, in their original packaging. You must take reasonable care of the goods while they are in your possession – if items are returned damaged or not in the same condition, we may reduce your refund to reflect any loss in value.

To make a return, visit our Returns and Refund Policy and follow the on-screen instructions to generate your return label on the Returns Portal. For UK orders, use the pre-paid label provided. If you are returning goods from outside the UK, you are responsible for the cost of return (unless the goods are faulty), although you may have the option to purchase a pre-paid returns label through the portal.

Pack your items securely and
attach the label so it is clearly visible. If you cannot access the Returns
Portal, please contact our Customer Services team using the Contact Us
Form or alternatively at kundenservice@speedo.com
and they will send you the required documents.

Please do not send returns to our
London head office, as this will delay processing. All returns must be sent to
our designated returns warehouse, as detailed on your return label.

RETURN OF MULTIBUY ITEMS

Where any qualifying Multibuy
products are returned (except where products are exchanged because they are faulty or defective), we may require you to return all products delivered as
part of that Multibuy offer in accordance with the Returns and Refund Policy. Alternatively, we may charge you the full price quoted on the Website at the time of purchase, for any products you retain, in accordance with our Returns and Refund Policy.

CANCELLING AN ORDER BEFORE
DELIVERY

You may cancel any order free of
charge and without giving us a reason, provided it has not yet been shipped.
Otherwise, the product(s) will be delivered to you and may be returned in
accordance with the Returns Procedure found in the Returns and Refund Policy.

CANCELLING AN ORDER AFTER
DELIVERY – CHANGE OF MIND

If for whatever reason you are not happy with a product you ordered, you may exercise your statutory right of
withdrawal. You can invoke your right to withdraw by informing us, without any
reason, that you want to return the product within 14 days after you have
received the goods and you will receive a full refund plus delivery costs (to
the extent that such delivery cost is at our standard delivery rate) without
undue delay, and in any event, no later than 30 days from the day on which you
inform us of your right to withdraw. We may, however, choose to withhold the
reimbursement until we have received the products or until you have supplied
evidence of having sent back the products (whichever is earlier).

The right to withdraw does not apply to customised products.

CANCELLING AN ORDER AFTER
DELIVERY – FAULTY PRODUCTS

We’re legally required to make sure that the products we supply are, as described, fit for purpose and of
satisfactory quality. If you receive a faulty or incorrect item, please contact
our Customer Services team or follow our Returns Procedure to arrange a return as soon as practicably possible. We may ask you to provide information or images to help us assess the issue. If they are found to be faulty or not as
described, you have within 30 days of receiving the goods to return the
products and the purchase price and delivery costs will be refunded to you. If
you return the products after 30 days, we will at your option, repair or replace the product for you at no cost to you. If repair or replacement is possible, you may choose to receive either a refund or price reduction depending on the circumstances. These rights are in addition to your other statutory rights.

We will bear all reasonable costs
of returning faulty products. Refunds will be made to your original payment
method within 14 days of receiving the returned goods (or proof of return).

If, following inspection, we determine that the product is not faulty or not misdescribed, your statutory rights to a refund or repair will not apply and the product will be returned to you. We may, at our discretion, offer a goodwill refund or exchange.

REFUND INFORMATION

Refunds will be issued based on
the original form of payment and within 14 days of receiving the product or you
providing us with proof of return.

7.        EVENTS OUTSIDE OUR CONTROL

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, first, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, government restrictions or lockdowns, or failure of public or private telecommunications networks.

If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale: 

a)    We will contact you as soon as reasonably possible to notify you; and 

b)    Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the
Event Outside Our Control.  

Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.  

8.        LIMITATION OF LIABILITY

Nothing in these Terms of Sale
excludes or limits our liability for death or personal injury caused by our
negligence, for fraud or fraudulent misrepresentation, or for any other
liability that cannot be excluded or limited under applicable law.

If we fail to comply with these
Terms of Sale, we are responsible for loss or damage you suffer that is a
foreseeable result of our breach of these Terms or our failure to use
reasonable skill and care.

We only supply products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, and therefore, to the fullest extent permitted by law, we have no liability to you for any business losses, including (without
limitation) loss of profit, loss of revenue, loss of business, loss of anticipated savings, business interruption, or loss of business opportunity.

We are not responsible for any delay or failure to perform our obligations under these Terms of Sale if such delay or failure is caused by an Event Outside Our Control, as described in these Terms.

Except as expressly stated in
these Terms of Sale, and to the extent permitted by applicable law, our total
liability to you in respect of any loss or damage arising out of or in connection with the Contract (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall not exceed the total price paid by you for the products under the Contract.

This clause does not affect your statutory rights, including your rights relating to products that are faulty or not as described.

9.        CHOICE OF LAW / JURISDICTION

These Terms of Sale, their subject matter and their formation are governed by English law, subject to the application of any mandatory laws in the country in which you reside. We both agree to the exclusive jurisdiction of the courts of England and Wales to
settle any dispute or claim arising out of or in connection with these Terms of
Sale or your use of the Website.

All claims should be brought within one (1) year after the claim arises, except to the extent a longer period is required by applicable law.

We are under legal obligation to
notify you that certain disputes can be settled by Alternative Dispute Resolution (''ADR''). The approved body to resolve disputes via ADR in our
industry is The Retail Ombudsman. If you are in the EU, you can also find an
approved ADR provider in your country here http://ec.europa.eu/odr. However,
please note that settling disputes via ADR is not mandatory and, as we have not elected to resolves our disputes via ADR, ADR is not available to you as a
means to settle this matter.

10.    FEEDBACK OR COMPLAINTS

We welcome any comments about our
service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please contact us stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution.

10% OFF FIRST ORDER

1. To participate in the Sign up to receive 10% off your first order, the customer must sign up with a valid email address.

2. Limited to one-time use of code per customer.

3. The customer is required to enter the promotional code at the checkout and the discount will be applied.

4. A discount code will be emailed to you. Please check your junk/spam folder if you have not received your email.

5. Please be aware this offer cannot be used in conjunction with any other promotional codes.

6. Exclusions apply to this offer and it cannot be used on any sale or outlet products.

7. Returns will process refund by the proportion of the discount given to the original payment method.

8. Sitewide terms apply see