Returns
Easy returns across the EU - no surprises.
How to return your order
1. Register your return
Start your return through our returns portal.
You’ll be guided through the process step by step.
2. Send your items back
Follow the instructions provided and select your preferred return method.
- Make sure your items are securely packaged
- Keep your proof of postage
3. We’ll take care of the rest
Once your return arrives, we’ll process it as quickly as possible.
- Please allow up to 14 days from receipt for your return to be processed
- You’ll receive an email confirmation when your return has been processed.
Returns Policy
- Items must be returned in pristine condition, with all tags intact
For hygiene reasons, we cannot accept returns on:
- Underwear
- Face masks
- Any item with a removed hygiene seal
All returned items remain your responsibility until they reach our warehouse.
Return Costs
Return costs may vary depending on your location.
The available return options and any applicable costs will be shown when you register your return.
Refunds
- Returns typically take 5–10 working days to arrive at our warehouse
- Once received, your return will be quality checked.
- Following inspection, refunds will be processed back to the original payment method within 5-7 working days.
Exchanges
We do not offer direct exchanges.
If you need a different size or item:
- Return your original item
- Place a new order
Frequently Asked Questions
Do I have to pay to return my order?
- Return costs may apply depending on your location.
- Any applicable costs will be clearly shown when you register your return.
How long does it take to process a return?
- You have 14 days from the date of delivery to register your return, in line with EU consumer rights.
- Once your return arrives, please allow up to 14 days for processing.
- Refunds are issued within 5–7 working days after inspection.
How long does it take to process a return?
Once your return arrives, please allow up to 14 days for processing.
Refunds are issued within 5–7 working days after inspection.
What should I do if my item is faulty or incorrect?
Please contact our Customer Service team via our contact us page with:
- Details of the issue
- Photos where possible
We’ll review your case and provide a resolution as quickly as possible.
Can I track my return?
Yes. You’ll receive a refund to your original payment method once your return has been processed and approved.
Can I exchange an item?
We currently do not offer exchanges.
To get a different item, return your original order and place a new one.
Will I receive a full refund?
Yes. You’ll receive a refund to your original payment method once your return has been processed and approved.